1. Introduction
Medisynth Pty Ltd (ABN 77 690 276 085), trading as Trialio ("we", "us", "our"), is committed to protecting the privacy of individuals who interact with our platform, website, and services ("Platform"). This Privacy Policy describes how we collect, use, disclose, and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our Platform or submitting your information through our website at www.trialio.co, you agree to the terms of this Privacy Policy.
2. What Information We Collect
We may collect the following types of personal information:
- Identity information: Name, title, professional role
- Contact information: Email address, mobile number, business address
- Organisation information: Hospital, clinic, CRO, or sponsor details
- Health-related information: For clinical trial participants screened via the Platform, we may process health information provided during pre-screening calls conducted by Synthia
- Usage data: Log files, browser type, IP address, pages visited, and interaction data
- Communications: Messages, enquiries, and support requests submitted to us
3. How We Collect Information
We collect personal information in the following ways:
- Directly from you when you complete a form on our website or Platform
- Via automated voice screening calls conducted by Synthia with clinical trial participants (with prior consent)
- Through cookies and analytics tools on our website
- From clinical trial site staff when configuring and using the Platform
4. Health Information
Where the Platform is used to screen clinical trial participants, health information may be collected and processed. This is considered "sensitive information" under the Privacy Act. We only collect health information:
- With the express consent of the participant prior to any Synthia screening call
- For the purpose of assessing eligibility for participation in a specific clinical trial
- In accordance with the requirements of the relevant trial protocol and applicable law
Health information is handled with the highest level of security and is only accessible to authorised clinical trial site staff.
5. Purpose of Collection
We collect personal information to:
- Provide and operate the Trialio platform and Synthia AI screening service
- Respond to enquiries, demo requests, and partnership applications
- Improve our platform, services, and user experience
- Comply with legal and regulatory obligations
- Send relevant product updates and communications (with your consent)
6. Disclosure of Information
We do not sell, rent, or trade personal information. We may disclose information to:
- Clinical trial site coordinators and investigators who require it to make eligibility decisions
- Third-party service providers who assist us in operating the Platform (under confidentiality agreements)
- Regulatory or law enforcement bodies where required by law
7. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our Platform uses industry-standard encryption (TLS/SSL), access controls, and secure cloud infrastructure. Staff with access to personal information are trained in data handling obligations.
8. Data Retention
We retain personal information only as long as necessary for the purpose for which it was collected, or as required by law. Clinical trial pre-screening records are retained in accordance with applicable clinical trial data retention requirements.
9. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Make a complaint about our handling of your information
- Request deletion of your data in certain circumstances
To exercise any of these rights, contact us at [email protected].
10. Cookies
Our website uses cookies and similar technologies to improve your browsing experience and analyse website traffic. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of material changes by posting a notice on our website. Continued use of the Platform after changes constitutes acceptance of the updated policy.
12. Contact Us
For privacy-related enquiries or complaints, contact our Privacy Officer:
Medisynth Pty Ltd
1/457–459 Elizabeth St, Surry Hills NSW 2010
Email: [email protected]
Website: www.trialio.co
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at